Frequently Asked Questions

Payment is required online at the time of order or before delivery if a quote is requested. We have Afterpay available. WINZ payments options are also available, if you qualify. Please submit the appropriate form found here.

After an order is placed we can deliver it in as little as 24 hours. You can also request a delivery day that works best for you.

All of our wood is cut to exact lengths for ease stacking and a flush picturesque finish. These exact lengths also ensure the wood fits your fireplace.

Yes, fill out a request quote form and specify you are interested in a mixed load. We will return a quote to you base on availability. 

We require a clear access way for a small truck to be able to deliver your order to your property.

Yes we supply wood all year-round. Our website displays what we currently have in stock at this time.

Yes, our chunky cut pine (40cm Length) available from our Wanaka plant is designed for supplying hospitality venues, outdoor fires and large open indoor fireplaces.

No, to ensure the quality of our wood we only use our own logs so we know our customers are getting the best wood possible.

No, all of our firewood is non-refundable